Account & Data Deletion Request

账号与个人数据删除指引

In compliance with Google Play's App Account Deletion policy and global privacy laws (GDPR/CCPA), this page provides clear instructions on how you can request the permanent deletion of your game account and any associated personal data.

依据 Google Play 开发者应用账号删除政策及全球隐私保护法规（GDPR/CCPA），本页面向玩家提供申请彻底删除游戏账号及关联数据的详细步骤与处理指引。

1. How to Submit a Deletion Request

1. 提交删除申请的方式

You can choose either of the following methods to delete your account and personal data:

Method 1: Direct In-App Deletion

Open the game on your Android device > Tap the Settings gear icon > Select Account / Privacy > Tap Delete Account & Data. Confirm your decision in the prompt to initiate instant unlinking.

Method 2: Web / Email Request (No App Install Required)

If you have uninstalled the game, you can request full deletion by sending an email to our dedicated data privacy team at:

Email: [email protected]
Subject: [Data Deletion] Request to delete account and data
Required Details:

Game title (e.g., Realm of Legends, Cyberdrift Velocity)
Your in-game Player ID or Google Play Games display name (found on your game profile)
A confirmation statement requesting account and data deletion

您可以通过以下任意一种方式提交删除账号及关联数据的申请：

途径 1：在游戏内直接注销删除

在您的 Android 设备上打开游戏 > 点击右上角或主界面的 “设置”齿轮图标 > 进入 “账号 / 隐私” > 点击 “删除账号与数据” 按钮，二次确认后系统将立即解除绑定并提交注销队列。

途径 2：网页 / 邮件申请（已卸载游戏亦可办理）

如果您已卸载游戏客户端，您可随时通过向我们的隐私保护团队发送邮件进行办理：

受理邮箱： [email protected]
邮件主题： 【数据删除申请】请求注销账号并删除数据
请在邮件中提供：

您所游玩的游戏名称（如 Realm of Legends 等）
您的游戏内 Player ID 或 Google Play Games 玩家昵称
简短确认语句，声明自愿放弃该游戏账号并清除全部游戏存档

2. What Data Is Deleted vs. Retained

2. 删除与保留的数据范围

When your deletion request is verified and processed, the following actions take place:

Data Category	Action Taken	Details
Game Account & Profile	Permanently Deleted	Player ID, cloud save records, level progress, virtual items, and leaderboards.
Device & Ad Identifiers	Permanently Deleted	Android Advertising ID (AAID) associations and diagnostic telemetry.
Customer Support Logs	Deleted within 90 days	Email correspondence and attached screenshots.
Financial & Billing Records	Retained as required by law	In-app purchase transaction IDs retained strictly to comply with tax, accounting, and anti-fraud statutory obligations. No payment card details are ever stored by us.

在核验并执行您的删除请求后，各类数据的处置规则如下：

数据类别	处理方式	具体说明
游戏账号与存档配置	永久彻底删除	玩家唯一 ID、云端备份进度、关卡得分、虚拟金币道具及排行榜记录。
设备与广告标识	永久彻底删除	解绑并清除关联的 Android 广告 ID (AAID) 及匿名稳定性遥测记录。
客服支持往来记录	90 天内彻底清空	玩家咨询邮件与沟通截图。
财务与订单流水记录	依法定要求留存	根据财税法规、防洗钱及反欺诈法规，订单流水号需依法留存备查。我们从未亦无法留存玩家的银行卡等底层支付信息。

3. Processing Timeframe

3. 处理时效与流程

Once we receive your deletion request, we will send an acknowledgment email within 48 hours to verify ownership of the account.

The complete deletion and anonymization process is finalized within 30 calendar days. Once deleted, game progress and virtual goods cannot be restored.

收到您的删除申请后，我们将在 48 小时内 向您发送确认邮件以核实账号所有权。

全部相关数据的彻底抹除与脱敏工作将在 30 个自然日内 处置完毕。请注意，数据一旦删除将无法恢复，所有的游戏关卡进度与虚拟商品均永久失效。

4. Contact Information

4. 客户支持联系方式

Support Email: [email protected]

Website: https://game.dreamleafhub.com

Response Time: Within 48 hours on business days